Delivery

Shipping & Returns

Our prices include VAT & Delivery to UK postcodes with the exception of certain areas of Scotland, Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, where there is an excess charge for delivery.

Please email us on uk-kennels@hotmail.co.uk with your post code for delivery charges.

1. Can I place an order over the telephone?

Yes, we offer our customers the facility to place orders over the telephone and our friendly sales team are on hand Monday - Friday 8.00am - 4.00pm, Saturday 9.00am - 3.00pm to help you. (Saturdays coverage is not always perfect as we are a small family business and kids need taking to a million different sporting events etc.). We are closed on Sundays and Bank holidays.

2. Can I track my order?

If you order has not arrived within the specified time stated on the confirmation email, our Customer Services team may be able to track your order for you. Please email them on uk-kennels@hotmail.co.uk with your order number and they will email you once they have the information you require. 

Delivery Advice
1. Is the price I see the price I pay?

YES our prices include VAT & Delivery with the exception express delivery and  certain areas of Scotland, Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and Eire, where there is an excess charge for delivery. Please email us at uk-kennels@hotmail.co.uk stating the product you are interested in (including size if applicable) and your post code for delivery charges.

2. How long will my order take to be delivered?

Approximate delivery times are stated on the delivery page and at the bottom of each page.  Products are made to order, so delivery is approximate.   You will be contacted by the courier to arrange delivery a day or 2 beforehand.  On the day of delivery you will receive an estimated 2 hour delivery window. During busy times or Bank Holiday periods, delivery can take longer than the stated time. Our couriers deliver between 8.00am and 5.30pm.

3. If I order more than one product, will they be delivered at the same time?

Yes multiple orders are sent at the same time.

4. Signing for my order

Customers must inspect the item before signing for it but if the driver is unable or unwilling to wait for the goods to be inspected you must sign for it as DAMAGED. If you sign for the delivery as "received in good condition" or as "unchecked" no claim may be made.

If, on unpacking the goods, you later find that the goods have been damaged in transit, we would require photographic evidence within 24 hours BEFORE we can consider any replacements or refunds.
5. Can I request that goods are delivered without a signature?

You can request that goods are delivered without a signature but if you do, you must take full responsibility if the goods are damaged, stolen or lost. You must leave a signed & dated note advising the couriers that you give permission for them to leave the product in a safe place of your choice, as they use this as proof of delivery.
6. What if my order arrives damaged?

As mentioned above, your order should be checked thoroughly before you sign for it and if the outer packaging is damaged, the order should be signed for as damaged or you should refuse delivery.

All damages not evident at the time of signing should be reported to us within 48 hours of receipt by emailing us at uk-kennels@hotmail.co.uk - NOT TELEPHONED. Please ensure that you inform us of the exact damage to the product and attach photographic evidence as this will speed up the process.

We cannot accept liability in respect of any defects that are notified to us after the 48 hour period has elapsed. Please note that our warranty / guarantee does not cover goods delivered outside of the UK.
Unforeseen Circumstances

Whilst every effort will be made to meet our customers' demands, there are times when cancellations or variations to delivery times may be necessary as a result of an Act of War, Strike, Lockout, Labour Dispute, Fire, Flooding, Drought, Weather, Shipping Delays or any other causes beyond the control of ideas-4-pets and for which we will not be held responsible.
Delivery of Large Items

Please be aware that large items may be delivered kerb-side only.

During busy times, delivery of made-to-order items can vary.