Returns & Refund Policy
All returns must be notified to us within 14 days of receipt of the product to firstname.lastname@example.org so that we can advise you of the return address. Goods will not be accepted at the Sales Office Address.
Goods SHOULD NOT be returned before we are informed.
Should any product purchased from UK Kennels be found to be faulty, we will pleased to either arrange replacement parts, organise a repair or replace the product at our cost or arrange a collection for a refund, provided that this is reported within 48 hours of receipt.
If you have ordered an item that you no longer require or wish to exchange, you will be responsible for its return at your own cost and subject to a 10% restocking fee.
You have a Customer Duty of Care to ensure that the product is protected from damage and for the product to be delivered safely at the return address given.
The parcel remains the customers’ responsibility until it reaches us. Returned products lost in transit will not be refunded and you will have to claim for the loss of your product from your carrier
You will be advised of the return address on receipt of your email.
We strongly advise you to insure your returned product: returned products that are damaged cannot be refunded and you will have to claim from your carrier.
Once the returned item has been received and checked, you will be refunded for the returned item but we reserve the right to retain the cost of the outward carriage, any re-stocking charges and any collection costs that are incurred.
We aim to refund within 10 working days from receipt of the returned goods but in certain circumstances this may take longer.
We can arrange collection using our own carriers. Costs dependent on postcode.