Terms & Conditions
To purchase our products simply click on add to cart (where available). After you have finished your order go to the checkout and you will be directed to Paypals secure card payment system. Or you can simply give us a call and we will process your order direct.
We accept most major debit and credit cards.
All prices quoted include VAT at the current rate. VAT Reg No. 869 3092 85
Company Number 5837027
Registered in England.
UK Kennels do not disclose any customer information to third parties. Information is collected solely to process your order.
Delivery is made by a third party company. They will contact you direct to arrange a delivery day (Monday to Friday). Failure to take delivery on the scheduled day will result in a re-delivery charge of £25 to schedule for another day.
If you (the customer) are returning a product because it is faulty or because of an error made by us (UK Kennels), we will reimburse you in full including delivery costs.
If upon receipt you wish to return the goods for any reason, you must notify us within 7 working days of receipt, by phone, email or post. It is your responsibility to pay for the return of the unused goods. Return shipping cost £75 (excluding any delivery surcharges) Goods must be returned sufficiently packed. A refund will be given within 30 days of cancellation of goods. If the goods are not received within 21 days, we will arrange for collection at the cost of the customer.
Delivery is normally made between 10 - 14 days, but at peak periods allow up to 28 days for delivery. Delivery is curbside only. It is your responsibility to move the goods to your property. When delivered by courier a signature will be required on delivery. In the event of goods arriving damaged, please report it to the driver and sign it as received damaged. Inform us immediately of damages. (Failure to do so will mean we will be unable to send a replacement free of charge). A refund will be sent within 7 Days or a replacement will be sent.
All goods supplied by us are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow the our instructions, or any alteration or repair carried out without the our approval.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the us in writing as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
Prices are correct at time of publishing. We reserve the right to change any price without prior notice.
UK Kennels Ltd
Sutton Ind Park